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#2346121 
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Doug H Zde

Educating the uninformed

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1.3

Rolled 55k into a gold IRA , but they did not fully disclose in laymens terms that 24k would be deducted as commission. So how many of you would allow this to happen knowing that you were going to immediately loose 30plus percent of your investment? Waiting for your reply!

Lear Capital Reply:
Doug, thank you for taking the time to share your concerns with us. We are happy to review your account with you and hope we can help you be more satisfied with your transaction. Please reach out to our dedicated customer care team at CustomerCare@learcapital.com or 1-800-885-LEAR(5327).
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Cons:
  • Liars and cheats
Loss:
$24000
Preferred solution:

Full refund

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3
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#2042479 
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Anonymous
map-marker Estacada, Oregon

Getting Screwed!

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1.0

In 2011 I purchased nine oz. of gold from Lear, at spot price.

The Invoice showed nine $10.00 Liberty coins at $1513.00 . I agreed to this , as recorded by Lear, then sent them a check for the full amount. Several days later, I received the gold coins and put them in my safe, where they have resided since then. Recently, I decided to sell the coins back to Lear, and requested a quote.

I was shocked to find out that the nine coins were 1/2 oz., not the 1 oz. coins that I thought I purchased. I did not realize that a $10.00 Liberty coin was 1/2 oz. I suddenly realized that I had been scammed out of half of my investment.

This is what happens when you totally trust the company that you are dealing with, Lear Capital.

I haven't given up yet. I want to tell this to a judge.

Lear Capital Reply:
Hi, thank you for sharing your concerns. We would love the opportunity to review your account with you and see if we can help you be more satisfied with your transaction. Please contact our dedicated customer care team at CustomerCare@learcapital.com or 1-800-885-LEAR(5327).
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Preferred solution:

Deliver product or service ordered

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#1589651 
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Donnabelle Tng
map-marker Smyrna, Georgia

Question on my purchase

Miss calculated on my funds need someone to answer a very important question. Please contact me by phone 508-649-**** thanks

Lear Capital Reply:
Thank you for your inquiry. We would love to learn more to answer your questions. Please contact our customer care team at CustomerCare@learcapital.com or 1-800-885-LEAR(5327).
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Reason of review:
Problems with payment
Loss:
$25
Preferred solution:

Let the company propose a solution

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Paulina Di
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#4598256 
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Fair Price

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4.7
Fair price, good merchandise but took 3 weeks to receive it. Stan T.
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Paulina Di
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#4598250 
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Well Informed and pleasure to work with

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5.0
Cal Popejoy was wonderful when it came to answering all of questions about my purchase of silver rounds. He was always there to receive my phone calls and text with immediate responses. I like the way that Cal and Lear Capital handled my business. They will have my business once I'm ready for my next purchase. Outstanding business and personnel...Thank you Lear Capital John H
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Paulina Di
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#4598303 
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Multiple transactions

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5.0
I am happy with the transaction and just waiting on the second to be delivered. I knew up front that this would take longer than previous deliveries due to the silver shortage. Joe has been fantastic. When he was out sick during the last transaction, the two people standing in for him did great as well. Pass along what a great job Joe is doing. I recommend Lear Capital to everyone I talk to on the topic Kurt B.
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Paulina Di
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#4598302 
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I have received 2 orders so far

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5.0
I have received 2 orders so far. The first order was shipped quickly, the second order not quickly. I was dealing with Kris, a very nice person. Not pushy and answered questions. I had a time getting answers, but it was not Kris's fault. Their phone system appeared temperamental, but it all worked out. I have recommended Kris to a friend of mine who is considering moving his retirement account to Lear. by Robert O.
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Paulina Di
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#4598298 
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Very professional and helpful

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5.0
Very professional and helpful when looking at all the great options that are available. by Ray B
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Paulina Di
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#4598296 
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Our relationship with Lear Capital is…Earned Respect

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5.0
Our relationship with Lear Capital is personalized, professional, and confidential. We appreciate this and trust this company to function with the highest integrity on our behalf. They have earned our respect. by Paul & Patricia P
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Paulina Di
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#4598269 
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Cal Popejoy

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5.0
Cal has always tried to get me the best value for my dollar investment. Listens, so very helpful, knowledgeable, feel very comfortable working with him. Kathy B.
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Paulina Di
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#4598306 
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Great customer service.

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5.0
I recently had the pleasure of interacting with Lear Capital that had exceptional customer service. From the moment I reached out to them, their representatives were friendly, knowledgeable, and willing to go above and beyond to ensure my satisfaction. They took the time to listen to my concerns and provided prompt and effective solutions. What impressed me the most was their genuine desire to educate me on Precious Metals investments and their proactive approach in addressing any potential issues. Overall, I was thoroughly impressed with this company and would highly recommend them to anyone looking for a hassle-free experience with excellent customer service by Peter G. - Randolph H
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Paulina Di
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#4598299 
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Great help from David Juame

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5.0
I really like working with David Juame because he has been extremely professional and helpful. I am a first time investor in precious metals and feel there was a big learning curve....David spent the time to share his knowledge and insight and never made me feel uncomfortable or, quite honestly, like the 'newbie' that I am. He has been patient and took the time to explain many details of the industry that I was not familiar with. And did this without arrogance or intimidation. He has been very personable --even thought we have not had a long relationship, I felt like he tried to know who I was---not just another client or phone call....I feel he is a genuinly nice person who likes to help people. Not once did he treat me like I was lesser. He followed up exactly as he indicated and contacted me everytime he said that he would; notified me IN ADVANCE of my shipment so I could make arrangements to be home. At the same time, I have had a very different experience with another precious metals dealer--a well known company, but I am working with one of the (many) brokers within in it....and I felt completely the opposite after my engagement: like I was a real beginner with no knowlege or ability to learn. Intimidated and shamed by my lack of knowledge. This guy also treated me like just another phone call...his 'hurry up and get to the order' kind of style did not make me want to contact him with any questions or ---more importantly--another order. I got only an email from him the day OF my delivery and had to scramble with schedules to ensure that I could receive. It was a very off-putting experience. I have been in sales most of my life and the old adage, 'you do business with people you like' rings very true....When I choose to invest in more precious metals, I know who I will be contacting. by Susan G
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Paulina Di
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#4598307 
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Frank listened well

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5.0
Frank listened well Frank listened to all my questions and guided me through a decision making program. I got a great discount and I’m delighted with the transaction! Thanks Frank, - Peter L.
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Paulina Di
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#4598246 
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Online purchase

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5.0
I’m happy with how my transaction went, and I received my package. I was an online purchaser. I was kind of confused at first about getting a cashier's check and mailing it in, but ultimately everything was fine. I definitely called customer care a few times, and they readily helped me out. Denis H.
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Paulina Di
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#4598194 
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Good products

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5.0
Working with Adam was a positive experience, as he was very informative and helpful throughout the selection & purchasing process. The products I received were in the expected condition, some older coins along with bars and items. Things I'd like to see them improve on: Their delivery time seemed very slow, approximately 3 weeks. Also, I would like to see a more thorough break down of the costs involved with the purchases. Thank you! by D. Fraser
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